JAKARTA – The Indonesian Ministry of Health (Kemenkes) has warned the public to be vigilant of scams related to updates for the SatuSehat app being sent via WhatsApp. Head of Kemenkes Public Communication and Services Office, Siti Nadia Tarmizi, said on Thursday (16/3) in Jakarta that the warning is in response to reports of scams involving WhatsApp messages that contain links to update the mobile SatuSehat application.
According to Antara News Agency, the WhatsApp number is impersonating Kemenkes. The message asks users to update the SatuSehat app, but actually steals passwords or data stored on the user’s phone.
“The phone number for the WhatsApp scam is +6285961004844,” she said.
Nadia urged the public to be careful when receiving messages from this number. Scammers may also use multiple numbers to send such messages. “As a prevention effort, all Indonesians should not open any unverified and unknown links claiming to be SatuSehat. We never personally send update links via WhatsApp as a standard procedure,” she said.
Updates for SatuSehat Mobile are processed automatically or manually through the PlayStore or AppStore. The WhatsApp number for Kemenkes is 081110500567 with the green tick icon.
Nadia added that the SatuSehat app experienced problems on the day of its launch in early March 2023 due to login issues that prevented some users from receiving an OTP.
“This problem occurred because of the simultaneous increase in application access or traffic. Currently, these problems are slowly disappearing with the release of the latest version (5.2.1),” she said.
Meanwhile, if users continue to experience problems, they are urged to report grievances via WhatsApp at 0811 10 500 567, email email@example.com, or direct message the SatuSehat Mobile social media accounts on Twitter @SATUSEHAT and Instagram @satusehat_id. (kmb/beritadaribali)